Please first browse through the answers listed below.
If your question has not been answered please email us here.

How to search
Track Patrol (TP) allows searching by two criteria (search and filter) and to select your search options from two drop-down lists. As an unregistered user, you will only receive partial and limited results but you will be able to purchase the disc or track via the BUY link in the search results (assuming it is currently available for sale).

How to see all the results
In order to be able to see all the results you must create an account (Personal account or Company account) and choose a payment method from the list on the Subscriptions page.

What is a Personal account?
A Personal account is intended for a single user and is validated via the user’s Email Address. Unlike a Company account, a Personal Account allows the use of a webmail account such as Hotmail, Gmail etc. to verify the user’s identity. A Single account user will still be to choose from any of the subscription packages including the One-Off search option but will not be able to share the account with another person.

What is a company account?
A Company account permits managed access to all employees of the company based on their company Email address and the country where the account is created. The account ADMIN has the ability to allow, block and invite company users based on their company Email address. For this type of account webmail Email addresses are not permitted.

Who is the ADMIN?
The ADMIN is the employee of the company who has created and is responsible for the account and has access to information about the account that a regular USER does not.
An ADMIN has access to a list of USER Emails, and statistics of their usage. i.e How many times has that USER run a search, what were the search terms etc.
An ADMIN can make changes to the subscription type, payment method, Default Location and allow or restrict access to any other USER with access to the company account.

Who is a USER?
An account USER is allowed access to the company account by an Email invitation from the company ADMIN. A USER is identified by his/her company Email address and an individual password that can be changed. A USER can run a search and save data, but cannot make changes to the subscription type, payment method nor add or restrict access to any other USER.

Creating an account
The ADMIN can create an account by completing all the required fields under the Create Account tab. The next stage is choosing a payment plan and making an on-line payment.

I am a: Choose your role from the dropdown list. This is used to identify the account type.

Account Type: ‘Personal’ – Allows use of a webmail Email address. (Hotmail, Gmail etc.)
‘Company’ – Can be used by other company employees. You must enter a Company Email address if you choose to use a Company account.

Email: It is important to enter your company Email address correctly since this will be used by all USERS to login and for identification by the application itself.
Once an account is created, all USERs can login by entering THEIR OWN company Email address and their given password.

Password: This is the ADMIN password created by and known only to the account creator to manage the account.

Managing company USERs
The account ADMIN has the ability to invite new users from within the company by sending them an invitation Email in the User Managment section. The ADMIN can then block users who have left the company or who have mis-used the account.

How to view the search results
Unregistered users: After running a search Track Patrol will display the number of results found with the prompt "XX results were found but we listed 10. To see all results, you need to Buy Subscription". Registered users: After running a search Track Patrol will display the number of results found with the prompt "XX results are found, but we listed 10. To see all results, click 'Yes'. Your account will be debited with one search". If you press 'No' your account will not be debited.

How to reorder the results
By clicking on the corresponding column header results can be sorted alphabetically and by date.

How to save results
After running search and getting results, you will be able to select the results you want to save and select the export to file type. You will be able to save to Excel .XSL spreadsheet or .XML file format.